Companies and organizations are continually creating new knowledge and developing best practices.

Whether for product development, marketing, financial reporting, staffing, performance management, employee development, or any other key activity, who has the time or the capacity to make sure that critical knowledge is captured and passed along?

Think about the lost potential when people leave their positions—to retire or to take on another job—if they do not transfer or exchange their vast stores of acquired knowledge to someone else within the organization. It is an unfortunate reality that most organizations do not build knowledge transfer (KT) or knowledge exchange (KE) into either their operational or strategic plans.

Together, knowlege transfer and knowledge exchange form what we call K2. Organizations that understand the true value of knowledge make K2 part of their culture. 

What Do We Do?

SCOPE MC has the tools and processes to help companies manage the effective and efficient transfer of that priceless commodity—knowledge. Our K2 sessions are designed to capture intangible experiences and convert them into organizational potential. We tailor K2 programs and sessions that work, both for the organization and for the individuals involved. 

Knowledge transfer and knowledge exchange occur at every level: amongst individuals, between work groups and across the entire organization. Our sessions capture, in a visual format, the key aspects of accumulated knowledge within the organization. We integrate active, multi-directional conversation, capturing concepts and ideas in real time so everyone can SEE what has been discussed and recorded. This promotes even deeper levels of engagement and interactive participation and the release of knowledge that was previously embedded.

How Do We Do It?

Whether it is the Senior Management team, the Board of Directors, administrative personnel, managers, or employees on the front-line, ongoing and effective knowledge transfer and exchange are crucial to bottom-line results. Accordingly, we custom-tailor our K2 approaches to each organizational level.

We utilize a graphic facilitation technique to actively engage all participants in the K2 process. It is a powerful and proven way to capture ideas, insights and abstract information. The promotion of visual thinking and communication strategies ensures that important insights, including what, how, why, where, when and who are recorded and remembered. 

Our visual approach to knowledge transfer and exchange consistently delivers practical, social and cognitive results. Research has shown that retention is exponentially increased when visual representations have been employed. Additionally, the pace and depth of knowledge transfer and exchange are also improved. We know that visualization serves as a conceptual bridge, linking individual experiences and ideas with organizational goals and priorities. 

The Right Focus

It is always amazing to discover the deep knowledge that rests within all of us. Capturing and passing that knowledge along can be fulfilling, enlightening and transformative.

Our K2 sessions are well worth the investment. The visually-based process ensures that all participants contribute to the highest possible levels of engagement. Issues are segmented into manageable sets of topics organized by theme, which optimizes focus, clarity and relevance.

Documentation

Over time, organizations invest heavily in the development of policies, procedures and established processes. We use this explicit knowledge and information as a base point for our graphically-facilitated engagements. Our visually-based process takes clients beyond whatever their base may be, and into terrain that has usually been left unexplored. We help our clients identify critical knowledge gaps within their organization and provide an engaging means to capture and record new knowledge.

SCOPE MC provides digitized copies of the graphic wall charts and process maps that are created within each K2 session. These important archive and reference documents help to further the knowledge management culture within the organization. They are also perfect additions to your perpetual knowledge library.

Follow-up and Monitoring

We build ongoing monitoring and follow-up into each client engagement. This helps to embed the culture of knowledge transfer and knowledge exchange into the heart of the organization which translates into improved results.